Yes. Covalent’s development team are always striving to improve and upgrade the software and invite our customers to suggest possible enhancements they would like to see with the product.
Covalent straddles the entire spectrum of Performance and Governance functions from metrics, risks and action plans through incidents, complaints, policies and more. Covalent’s products are fully integrated and can be linked together. For example an underperforming KPI that is mapped to a specific corporate objective might be linked to an improvement action plan and an associated risk. In the words of one of our clients…
‘Covalent is in a unique market place position as it is the only known system to provide an integrated business management solution that includes all elements such as performance, risk, actions and finance’
Emma Reid, NHS Salford CCG
No. Covalent does not limit access by number of users. Our team will work with the client to procure the appropriate number of licences and ensure that licensing restrictions are not prohibitive. Within our range of customers we have clients that have as few as 5 users, and some that have over 1800 users. Covalent can provide you with as many as you need.
Covalent Integration allows customers to automatically extract data from other third party business systems or your own systems so users can view and report on that data within Covalent.
Call us to find out more information on Covalent Integration.
Having an integrated Performance and Governance solution will provide:
Traditional means of managing performance and governance often leads to businesses working in silos, with each department using its own spreadsheet. Each spreadsheet is formatted differently and captures data in a different way.
Yes. Covalent has a tested recovery plan in place in the event of a major failure. We work with world leading suppliers and have a detailed SLA available.
As a cloud software product, updates are made to our application servers out of business hours, with no download or installation required for end users.
We make frequent, minor upgrades to the software every fortnight with full release notes provided well in advance.
Covalent is supplied as a hosted, managed service from a specialist datacentre where the software and customer performance data is stored and maintained. This datacentre is built and run by our specialist hosing partner, Rackspace Managed Hosting.
Covalent provides an ongoing Customer Support service on a rolling annual basis, once the Covalent system is live and fully operational.
Implementation will last from 10-12 weeks, depending on the number of modules you purchase and how much data requires loading on to the system. We have an implementation process available to customers.
We offer training as part of our implementation service. We also offer further specific training at our customers’ requests. Please call us for more details.