Registered social housing providers

Covalent is the most functionally rich performance management system available for Social Housing providers. Covalent is proven-in-action for Social Housing providers of all sizes in Wales, England and Scotland, delivering a comprehensive solution that integrates all corporate performance elements with powerful reporting capabilities.

Social Housing providers are facing pressures posed by the difficult economic climate and the uncertainty surrounding the regulatory regime, whether run by the TSA, HCA or another body. The need to deliver decent homes and good levels of service for tenants is still essential, even if resources have been significantly reduced.

For Social Housing providers, embedding performance management within the organisation is fundamental to ensuring successful outcomes against these challenges.

Ensure compliance with inspection frameworks
Covalent is pre-loaded with Housing KLOEs, HCA Framework, TSA Framework, Short Notice Inspections, Welsh Assembly standards and a host of generic frameworks. Self-assess your organisation against KLOEs, standards and key questions, upload supporting evidence, and link all related elements of performance to meet inspectors' requirements.

Minimise strategic and operational risks
Covalent consolidates all strategic and operational risk registers in a tree hierarchy, with traffic-lighting based on likelihood and impact, linked to mitigation plans. Ensure all parts of the organisation are 'risk aware' and alert them to changes in risk status.

Monitor statutory and local performance indicators
Covalent drives improved corporate performance by closely tracking PIs with intuitive gauges, 'RAG' traffic-lighting, trend charting, and benchmarking. Choose from the preloaded library of statutory and housing industry key performance indicators (PIs) or add your own.

Manage tenant feedback and consultation events
Produce Customer Involvement Impact Assessments, detailing costs incurred, value for money and impact of the consultation on service delivery. Track all tenant feedback and with simple escalation and resolution monitoring.

Progress track actions in service and improvement plans
Covalent consolidates in one place all corporate and departmental action plans, service improvement programmes, and development/regeneration projects and progress tracks them against due date with colour coding and powerful milestone management.

Achieve strategy and business plan objectives
Monitor progress towards achievement of corporate and departmental aims, priorities and operational objectives, with Strategy Maps and Scorecards.

Improve employee performance management methods
Manage competency frameworks, 360 degree feedback and goal alignment. Obtain a cross-organisational assessment of staff performance and skill gaps. Track personal development plans (PDPs) for every employee.