Registered social housing providers

Covalent is the most functionally rich performance management system available for Social Housing providers. Covalent is proven-in-action for Social Housing providers of all sizes in Wales, England and Scotland, delivering a comprehensive solution that integrates all corporate performance elements with powerful reporting capabilities.

The changing nature of housing sector regulation, with the Homes and Communities Agency regulatory committee taking over from the Tenant Services Agency, places new demands. Covalent helps housing providers meet the HCA's economic regulation standards relating to governance, financial viability and rent setting, and the new Value for Money standard. In particular Covalent supports boards and councillors who govern providers' service delivery and are accountable for their organisation's delivery of its social housing objectives. Covalent also helps housing providers govern the consumer standards - Tenant involvement and empowerment, Home, Tenancy, Neighbourhood and community.

For Social Housing providers, embedding performance management within the organisation is fundamental to ensuring successful outcomes against these challenges.

Ensure compliance with inspection frameworks
Covalent is pre-loaded with all the relevant regulatory compliance frameworks (e.g. HCA, Welsh Assembly standards, Scottish Housing Regulator) and a host of generic frameworks. Self-assess your organisation against KLOEs, standards and key questions, upload supporting evidence, and link all related elements of performance to meet inspectors' requirements.

Minimise strategic and operational risks
Covalent consolidates all strategic and operational risk registers in a tree hierarchy, with traffic-lighting based on likelihood and impact, linked to mitigation plans. Ensure all parts of the organisation are 'risk aware' and alert them to changes in risk status.

Monitor statutory and local performance indicators
Covalent drives improved corporate performance by closely tracking PIs with intuitive gauges, 'RAG' traffic-lighting, trend charting, and benchmarking. Choose from the preloaded library of statutory and housing industry key performance indicators (PIs) or add your own.

Manage tenant feedback and consultation events
Produce Customer Involvement Impact Assessments, detailing costs incurred, value for money and impact of the consultation on service delivery. Track all tenant feedback and with simple escalation and resolution monitoring.

Progress track actions in service and improvement plans
Covalent consolidates in one place all corporate and departmental action plans, service improvement programmes, and development/regeneration projects and progress tracks them against due date with colour coding and powerful milestone management.

Resolve tenants complaints effectively, and on-time
Covalent manages all complaints in line with deadlines, for each stage in your published complaints policy. Assign to responsible officers for resolution. Consolidate all supporting evidence and commentary in one place. Manage involvement of tenant panels, MPs and councillors in the process, in line with the Localism Act.

Improve employee performance management methods
Manage competency frameworks, 360 degree feedback and goal alignment. Obtain a cross-organisational assessment of staff performance and skill gaps. Track personal development plans (PDPs) for every employee.

Achieve strategy and business plan objectives
Monitor progress towards achievement of corporate and departmental aims, priorities and operational objectives, with Strategy Maps and Scorecards.