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Testimonial
I trained our first Members on Covalent yesterday and the response was extremely positive. They found the system easy to use and it only took an hour (including questions) to show them how to find out what they want. They all went away keen to find out which officers weren’t putting comments against their data!.
- Harrogate Borough Council
Local Authorities
Covalent addresses the very specific needs of Councils and is the market leader in the sector, with nearly 100 Council customers. Covalent is the most functionally rich performance management system available today.
CAA may have been scrapped, but the reality is that Councils are highly complex businesses delivering hundreds of services to the public, to whom they remain accountable. To successfully deliver against the corporate plan, it is essential that Councils align all elements of corporate performance with strategic priorities and objectives. PIs, Actions, Risks, Complaints, Consultations - all need to be monitored, managed and linked together to ensure robust performance.
In Scotland, Covalent helps Scottish Councils successfully manage their Single Outcome Agreements.
Monitor statutory national and local Performance Indicators
Covalent drives improved corporate performance by closely tracking KPIs with intuitive gauges, 'RAG' traffic-lighting and trend charting.
Prepare for inspection and perform self assessments
Score your Council, upload all supporting evidence and link related elements of performance to meet inspectors' requirements. Measure yourself against key industry performance frameworks.
Track action and improvement plans
Covalent consolidates in one place all corporate and departmental action and service improvement plans and progress tracks them against due dates.
Minimise corporate risk
Covalent consolidates all strategic and operational risk registers in a tree hierarchy, with traffic-lighting based on likelihood and impact, linked to mitigation plans.
Manage customer feedback and consultation events
Covalent tracks all customer feedback (complaints, comments, FOI request and CCfAs) with simple escalation & resolution monitoring. It also manages all aspects of customer consultation exercises leading to a comprehensive assessment of impact and value for money.
Align performance information with strategy
Monitor progress towards achievement of corporate aims, priorities and operational objectives, with Strategy Maps and Scorecards.
Transform your performance reporting
Covalent contains a vast library of predefined templates and an ad-hoc report generation tool.
Covalent also allows you to easily publish performance information direct to your website or intranet.
Manage Partnership working
Manage performance with other public bodies in LAAs, LSPs.
Align performance to LAA priorities and outcomes and allow partners to access, share and update performance information.