Helping regulated industries streamline reporting to regulators and optimise service delivery performance
For Water, Energy and Transportation companies, Covalent provides a far better way of tracking performance right across the business, and providing more actionable information for senior management and the Board. It greatly assists the process of reporting quality of service and value for money to regulators and other public bodies.
Transform STRATEGY EXECUTION
Covalent transforms business Strategy Execution Management by providing a framework for clearly articulating and communicating the business's strategy, goals and objectives to all organisational levels.
Manage KEY PERFORMANCE INDICATORS
Covalent drives improvements in Operational Business Performance by closely tracking all the KPIs that are defined as critical performance drivers of business success.
Track ACTION PLANS
Covalent consolidates in one place all corporate and departmental Action Plans, key Projects, Strategic Initiatives, and progress tracks them against due date.
Minimise BUSINESS RISKS
Covalent consolidates all risk registers in a tree hierarchy, with traffic-lighting based on risk score and mitigation plan monitoring.
Track COMPLAINTS
Covalent manages all aspects of the complaints resolution process, in line with stated processes and policies. It then tracks complaints to resolution, with predefined timescales for each stage in the process.
Improve CORPORATE GOVERNANCE
Covalent manages governance initiatives and processes; it also monitors compliance status against the relevant regulations, acts and codes.