Helping private sector companies streamline performance reporting and optimise service delivery performance

Covalent is the most functionally rich, easy-to-use Performance Management system available for private sector businesses looking to increase shareholder value. Covalent is proven-in-action as a tool for improving corporate performance, governance, risk management and business planning.

Covalent consolidates management information in one place to give total visibility of performance across the business, tracking critical time, quality and cost KPIs for each stage in key business processes to highlight operational inefficiencies and performance improvement opportunities. In one integrated system, Covalent manages all associated metrics, action plans and business risk assessments, driving business performance improvements, transform strategy execution and improve corporate governance.

Transform strategy execution

Transform strategy into action by aligning performance management with corporate goals in a logical framework. Progress track relevant PIs, actions and risks with Strategy Maps and Scorecards.

Minimise business risks

Covalent consolidates risk registers in a tree hierarchy, with traffic-lighting based on likelihood and impact, linked to mitigation plans. Ensure all parts of the organisation are 'risk aware' and alert them to changes in risk status.

Drive service performance improvements

Closely track all the critical time, quality and cost metrics in key business processes. Easily highlight operational inefficiencies, bottlenecks and service improvement opportunities to deliver a better, more efficient outcome.

Improve employee performance management methods

Manage competency frameworks, 360 degree feedback and goal alignment. Obtain a cross-organisational assessment of staff performance and skill gaps. Track personal development plans (PDPs) for every employee.

Track action plans against deadlines

Covalent consolidates in one place all corporate, branch and departmental action plans, key projects and strategic initiatives and progress tracks them against due date with colour coding and powerful milestone management.

Improve corporate governance

Self-assess to monitor compliance status against regulations, acts and codes and consolidate supporting evidence for audits and inspections. Score against pre-defined questions and pinpoint areas for improvement with colour coding.

Track complaints to resolution

Consolidate and manage complaints effectively with escalation by stage until resolution is achieved and ensure complaints positively affect performance by recording cause, remedy and lessons learnt.