PCT Commissioners --- PCT Community Providers --- Acute Trusts --- Mental Health & Learning Disability Trusts --- Ambulance Trusts

• Provides senior management with clear visibility.
• Addresses all the NHS compliance regimes:- Periodic Review, Core Standards, ALE/Use of Resources (UoR) KLOEs, Vital Signs.
• Pre-loaded with a library of NHS indicators and targets for National Priorities, Existing Commitments and Vital Signs.
• Consolidates supporting evidence and assurances for World Class Commissioning traffic-lighted scorecards.
• Manages an online Board Assurance Framework that consolidates information on relevant risks, and the controls or mitigation actions you have in place to ensure standards compliance and delivery of operational objectives.
• Partnership working with other public bodies in LAAs, LSPs and Comprehensive Area Agreements (CAAs).

Covalent is pre-loaded with a library of indicators and targets for National Priorities, Existing Commitments and Vital Signs including full definitions and guidance as provided by Care Quality Commission or Department of Health. This information is continually updated as changes are made, as part of our managed service.

Covalent offers a host of KPI features - trending, forecasting, benchmarking, target profiling, alerts to status changes, reminders for due dates etc. You can automatically calculate performance results using pre-set formulae by consolidating results from 'feeder' indicators that are imported from other business systems.

• Focus on the measures that need attention. Gauges, graphs, traffic-lighting and trend icons will bring your data to life, making it understandable 'at-a-glance'. Performance relative to target is traffic-lighted so you can quickly identify any problem areas.
• Make more informed decisions with the full picture. Touch-of-a-button status updates, on screen or on printed reports, quickly show all you need to know.
• Proactively manage performance to take action where needed. Covalent constantly tracks performance against targets and emails you alerts when things change that you need to know about.

Covalent GPM (Geographic Performance Maps) allows you to examine performance data on a geographic basis. Covalent displays data results for KPIs in a map layer corresponding to the organisation's boundaries such as Areas, Neighbourhoods, Wards, and even postcode level. Covalent's unique approach, using SVG files, means you don't even need to have GIS software to use this module.

Covalent is pre-loaded with a series of NHS compliance frameworks with content and supporting guidance as provided by Care Quality Commission or Department of Health that is continually updated as changes are made, as part of our managed service.

• World Class Commissioning. Manage scores and outcomes on the 11 competencies. Consolidate all your supporting evidence and assurances in one place. Highlight gaps and manage actions to improvement competency outcomes. Ensure a 'golden thread' from the overall strategic plan to operational objectives and priorities.
• Periodic Review. Monitor progress against target for National Priorities, Existing Commitments and Vital Signs indicators. Consolidate supporting evidence and assurances for compliance with Core Standards (where appropriate e.g. provider organisations). Use Covalent to automatically calculate achievement (from weak to excellent, or fully met to not met). Provide the required assurances on the accuracy of declarations made.
• Use of Resources. Review traffic-lighted performance dashboard for each Key Lines of Enquiry (KLOE) across all five UoR themes to maximise Audit Commission rating. Manage corrective actions to address underperformance, tracking progress against deadline date. Simply audit processes with easy access to supporting evidence and assurances.

Covalent allows you to manage an online Board Assurance Framework that consolidates information on relevant risks, and the controls or mitigation actions you have in place to ensure standards compliance and delivery of operational objectives.

• Traffic-lighted tracking of BAF risks are scored on a matrix display using two dimensions - Likelihood of occurrence and Impact - and a total risk rating is automatically calculated, with RAG status.
• Consolidate all supporting evidence, including associated documents, greatly simplifying internal and external assessments and reducing the time involved.
• Integrates the BAF with strategic and operational business plans as well as all NHS Standards and compliance regimes.
• Produce reports easily and quickly on current BAF status, progress against business objectives and management of associated risks.

Covalent Actions consolidates all the Trust's action plans and projects in one place. It gives you powerful progress tracking facilities, and the ability to easily look at project from multiple perspectives - by owner, by status, by corporate priority.

Covalent is particularly useful for tracking Audit Recommendations or points of action arising out of an inspection. Each recommendation is assigned to a nominated owner and progress tracked against a deadline date.

You'll be able to pick out overdue actions or missed milestones at-a-glance, as action plans are traffic-lighted based on progress and deadline date. As actions are progressed, users can enter status update commentaries so providing ongoing communication and feedback.

• Provides senior management with clear visibility of progress on major initiatives to ensure that when plans go off-track timely corrective action can be taken.
• Proactively manage against deadlines. Put an end to chasing people for action status updates by phone or personal email and save massive effort and time.
• Track progress of your projects portfolio. You'll be able to easily compare status and identify overlapping dates with Covalent's calendar-view, which shows progress for all your projects on traffic-lighted horizontal bars.
• Dramatically simplify projects reporting. You'll get reporting that's flexible enough to meet modern demands - different audiences looking at the same projects information in various combinations; by owner, by status, by date, by strategy.

Covalent Complaints helps boost customer confidence and overall performance by offering a centralised method of storing, progressing and resolving customer issues such as complaints, compliments and other forms of customer interaction. You can set up different stages to allow you to progress the complaint through your normal workflow process and assign actions to each complaint to remedy the problem.

• Traffic-lighting quickly highlights the status of all complaints relative to target resolution date. Tracked progress through each escalation stage, corresponding to your own specific procedures and processes.
• Simple dropdown lists ensure the right information is recorded against the complaint. These are configurable and can comprise Complaint type, Complaint Source, Complaint Remedy, Complainant Type and Complainant Ethnicity.
• Set up default options for remedy types. If a specific action can be taken to remedy a complaint, for example a review/change to the processes of the organisation, a specific default action can be allocated, complete with due dates and subsequent actions.
• Powerful reporting that's simple to use. Covalent is supplied with a library of pre-defined report templates that cover most requirements. Customer-specific reports can be created using Covalent's built-in reporting tool, using an easy point & click approach.

Covalent Reports contains a library of predefined report templates together with an ad-hoc report generation tool to custom-build new reports.

Report Dossiers allow you to combine a range of individual reports in a sequenced whole mixing report types such as Actions, KPIs and Risks. Additionally, you can incorporate any non-Covalent report document into the Dossier - such as an image file, or a Word/Excel file . and print that in one go with the Covalent reports.

• Multiple formats supported. Reports can be viewed online, distributed electronically to colleagues, exported into other desktop systems or printed in hard copy. Output formats supported are XML, HTML, PDF, Rich Text and CSV format. Using these formats, data can be exported into predefined templates (such as those required for statutory returns) or can be exported to other applications like Microsoft Excel or Word for further data manipulation if required.
• Simple report creation and generation, with no coding or third party tools required. Wizards guide users through the process of creating customised reports from templates using a parameter driven, point-and-click approach, whereby users select from drop down lists what query they want to run and what they want to show on the report.
• Total control over colour, fonts and report layout. You use drag & drop to add things to the report layout or move them around to reposition on the page. You can also specify what profile information is included such as organisation logo, header, pagination and various other elements.