Managing the key drivers of your business success.
Covalent KPIs records outturn results on gauges, traffic-lighted relative to target value, for each time period. Trend icons highlight short and longer term movements. Charts display performance trends over time, both historic and forecasted. Benchmarking comparator data from similar profile companies can be overlaid on charts or in data tables to give further insights. Formulas can be used to automatically calculate results from 'feeder' PIs.

Progress tracking action plans and projects.
Covalent Actions tracks progress of action plans, projects and strategic initiatives, traffic-lighting each relative to due date. Actions can be split into milestones, and assigned to specific owners for completion. Overall % completed is automatically calculated from progress with sub-actions and milestones. Triggers alert staff when action status changes or deadlines are approaching. The Gantt chart-like Timeline highlights overlapping dates and sequencing of actions.

Tracking progress on your strategic objectives.
Covalent Scorecards & Strategy Maps lay out the strategy in a visually engaging one-page map. KPIs, actions and risks are mapped to corporate and departmental objectives, and can be weighted to reflect relative importance. This direct line of sight from top to bottom (the so-called 'golden thread') clearly communicates the role everyone has to play in achieving the plan. Covalent maps the connections between desired outcomes from the strategy (the effect) and the drivers that will lead to those outcomes (the cause). Strategy execution status update reports can be viewed at any time.

Mitigate high impact/likelihood business risks.
Covalent Risks consolidates all risk registers, with traffic-lighted assessments of each risk's likelihood and impact. Inherent, Residual and Target risk scores are logged. Mitigation plans are linked to high-scoring risks. Profile information such as risk factors, potential effect and internal controls is recorded for each risk. Automatically generated reminders alert risk owners to due dates for reassessing risks or when risk score changes. A full record of prior risk assessments is automatically logged.

Manage corporate complaints to resolution.
Covalent Complaints consolidates all customer issues in one structured system that mirrors your complaints management processes. Workflow guides unresolved complaints through various stages of escalation with alerts to relevant staff dealing with the matter. Traffic-lighting quickly identifies any slipping their deadline date. Add guidance and commentary for easy referencing by all users. Categorise, query and report on complaints matching specific criteria (e.g. complainant type, source of complaint, complaint category). Record of Remedy, Root Cause and Lessons Learnt.

Manage compliance audits and self-assessments.
Covalent Models monitors compliance status against the relevant guidelines, provisions and codes of practice. The self-assessment traffic-lighted view highlights areas requiring action to address non-compliance. Attach supplementary data, comments or relevant documents as supporting evidence for your assessment.

Present results and progress in visually-engaging reports.
Covalent Reports contains a library of pre-defined templates and standard formats. Customised reports are built using the Layout Editor which offers total control over field positioning on the page, fonts, colours, groupings etc. Queries to filter information for inclusion in reports are created using a point-and-click approach. Output formats supported are HTML, PDF, Word and Excel.

Personalised, visually rich displays bring information to life.
Covalent Views — Portal, Snapshots, Dashboards - personalise information displays based on each user's responsibilities and areas of interest. Each view provides a different perspective and organises information to fulfil a specific purpose, following the principle of traffic-lighted summaries with drill down to full supporting detail. Simplifies navigation around Covalent by giving users easy access to all their information, avoiding the need to search for it.