Covalent Consultations - Manage all aspects of customer consultations

Covalent Consultations manages all aspects of consultation exercises that involve customer input to improving services. It also tracks the impact such consultations have on how the organisation operates and assesses their overall value for money.

Customer involvement events might be focus groups, regular meetings such as area forums or boards, scrutiny panels, residents' federations, special groups for different groups of customers such as disabled customers, inspectors, service satisfaction surveys and so on.

• Ensure a consistent approach to documenting consultations. Record all relevant information in a structured format that is consistent for all consultations undertaken. Besides enforcing a common approach, this also simplifies later analysis and reporting to identify patterns and consolidate findings.
• Assess the value and impact of consultations exercises. Covalent records both the impact of each event on the organisation and its value for money relative to the costs involved. This provides an objective measure of the worth of these exercises and helps combine best practice to ensure more effective consultations in future.
• Reduce the time and effort involved. Producing impact assessments and other analyses are considerably more complicated and time-consuming if you use a tool like Excel or Word. Covalent has templates in place and is pre-configured with relevant profiling information thus greatly simplifying the administration load in conducting consultation events.