A better way to do performance management

Sedgemoor DC
"Covalent has shifted the emphasis of performance management in the Council from the recording and reporting of performance data to acting on that data and actually using it to drive service improvements. This has been one of the biggest improvements in recent years - the depth of performance data is empowering to managers and members who need to both demonstrate value for money and target under-achievement. We are also much more pro-active in managing performance and thus quicker to respond to areas of concern because the system operates in 'real-time' and automatically alerts users to areas of concern."

Tunbridge Wells Borough Council
"Before purchasing Covalent, we didn't have an effective performance management system at all and were rated as 'weak' in our 2004 CPA Audit Commission inspection. Following the initial purchase of Covalent, and then an upgrade to a site licence, we have transformed the performance management culture within the council to the extent that in our 2008 CPA reassessment we were re-categorised as an 'excellent' council, having made - in the words of the Audit Commission - 'exceptional progress' since their previous inspection. What has really impressed me is how Covalent has helped the council put in place a strong performance management framework in place, by managing corporate priorities, service plans and team targets, as well as creating clear links between individual actions, PIs and risks to ensure an holistic approach to their corporate improvement."

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Pennaf Housing Group
"Covalent has allowed us to accomplish all the things we wanted to achieve and more besides. We bought Covalent because we thought it was the best tool to help performance management across the Group and this has proved to be the case. The software brings structure and discipline to performance management. An unexpected advantage has been that the usage of Covalent has highlighted several areas where our performance management was not as good as we thought it was. Addressing these weaknesses has helped us develop a more robust performance management framework."

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Lichfield DC
"We initially purchased Covalent for managing PIs. We had been using a MS Access database to record performance data before purchasing Covalent, and as the volume of information stored on Access increased, it became progressively more difficult to manage."

Knowsley Housing Trust
"Covalent has transformed the way we manage performance by unifying what were previously many different systems across the organisation. We now do all our reporting of PIs, Risks and Actions on Covalent so every manager knows what they've got to do. The Board now has all the detail they need in their Covalent performance reports, with a trend view that makes it very easy to pick out what's happening. Covalent is simple to learn, and staff have reacted very positively and like using the software, to the extent that user adoption has been widespread with no significant issues!"

South Essex Homes
"Before implementing the software, performance information was stored in Excel and Word, with each department doing their own thing. Covalent has provided structure and unity for our performance management processes, providing up-to-date, readily accessible information in a central location."