The following testimonials have recently been received from a number of customers
“We think Covalent’s fantastic! As a council we have in the past, and would in future, recommend Covalent to other potential users. It fits all of our performance management needs and the product is constantly developing and adapting in line with its market, so as a customer you experience consistent improvement in a product that was good to start with. For me, the one thing that makes Covalent products stand out is the value placed on the customer, and on customer feedback. Also, the willingness to adapt your product to user needs. Each customer is treated as individual and I think this is very important.”
Becky Midgley, Performance Officer, Ribble Valley Borough Council
“Covalent came top (by a long way in all aspects scored) [when we conducted a full tender selection process]. I can confidently report we are happy with what we have, Covalent has filled gaps we knew we had and some we did not know we have! If there is anything missing it is not major. Covalent has a list of developments which are shared with users and an active user group which is used to shape the Covalent future.”
Charlie Proctor, Dumfries & Galloway Council
“Covalent has really helped us to focus and put performance management at the heart of the organisation. It enables us to effectively measure and check that the Council’s priorities and objectives are being achieved”
Ceridwen Pettit, Head of Performance, East Herts District Council
“During the two years we’ve been using Covalent, there have been many improvements to our processes thanks to the system. Not only has it ensured consistency of definitions (should the DCLG decide yet again to make late changes) but Covalent has also added capacity within the Quality and Performance Unit. Mainstreaming Performance and Risk Management was never going to be a walk in the park, but it is certainly made easier with the use of Covalent.”
“Having previously been up to our necks in Excel spreadsheets, Covalent has simplified what used to be a painstaking cross referencing exercise each quarter. Reporting is now done at the click of a button, and with access at all levels (from Management Team, Elected Members and all other employees) transparent working is now the norm. Responsibility is now being taken seriously as you never know who’s next to log-on.”
Nik Moore, Quality and Performance, Rugby BC
“We purchased Covalent a year or so ago and I would score it 10 out of 10. It is an extremely good system and the company is very committed and customer focused”.
Alaine Clarke, Performance Improvement Manager , Uttlesford DC