Customer Support
Friendly, Approachable, Helpful. These are the words that customers continually use when describing their experience of working with our customer services team.
Of all the IT companies that I have dealt with over the years, Covalent are certainly the best.
— South Staffordshire Council
I have to say that you work very fast - faster than any helpdesk I have ever worked with. We in Mid Sussex are very impressed and happy customers :-)— Mid-Sussex DC
| Helpful HELPDESK | If you've got a problem or a question just call us, for free! We provide full phone based support - we don't force you down the email or electronic route to support, nor do we use an anonymous call centre. We offer you a personalised service, with a direct dial number which will gets you through to a "human" who will deal with all your questions. How Helpdesk service works. |
| Straight-forward DEPLOYMENT | All projects start with a project strategy session where we work through all the key decisions with you. From there we take care of all the data loading, configuring users' permissions and site build. How Deployment service works. |
| Thorough TRAINING | Minimal training is needed to use Covalent. But we do provide a comprehensive suite of training materials, online step-by-step lessons and interactive tutorials. And our highly-praised context sensitive help system will answer most user questions with minimum fuss. How Training service works. |
| Continuous UPGRADES | A new version of Covalent is released every quarter with additional features, usability enhancements, performance improvements and at least one new module a year. How Software Upgrades work. |
| Active user COMMUNITY | We have a very active network of regional user groups, that meet regularly. Also very popular is our online discussion forums where a community of people with similar job remits exchange best practice, enhancements suggestions, new ideas and tips for using Covalent. More details on Covalent's Community. |
Email:
- Introduction to Covalent CPM
- Take a product tour
- Covalent "Concepts tour"
- Request a web demo
- Contact Us
Please click below to view the modules within the Covalent CPM Performance Management suite >>>
I have to say that you work very fast - faster than any helpdesk I have ever worked with. We in Mid Sussex are very impressed and happy customers :-)— Milena Plummer, Mid Sussex District Council