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Simplicity is designed-into Covalent. We spend most of our time figuring out how to make our software simple, so we can keep your "figuring it out time" to a minimum. Every step in the process of deploying, using, managing and maintaining our software has been built using the "simple" filter.
Simple doesn't mean basic though. Covalent manages many complex corporate-wide things - metrics, actions, risks and is richly featured, fully functional, proven in action performance management software. Managing complex things in a simple way is the clever bit with Covalent.
Friendly, Approachable, Helpful. These are the words that customers continually use when describing their experience of working with our customer services team.
"Of all the IT companies that I have dealt with over the years, Covalent are certainly the best."
— South Staffordshire Council
"You work faster than any helpdesk I have ever worked with. We in Mid Sussex are very happy customers."
— Mid-Sussex DC
Helpful Helpdesk
If you've got a problem or a question just call us, for free!
We provide full phone based support - we don't force you down the email or electronic route to support, nor do we use an anonymous call centre.
Instead we offer you a personalised service, with a direct dial number which will gets you through to a "human" who will deal with all your questions.
Read what customers think of Covalent Support.
Continuous Upgrades
A major reason for Covalent's success is our commitment to continually developing and enhancing the product in line with customer suggestions and ideas for improvement.
A new version of Covalent is released every quarter with additional features, usability enhancements, performance improvements and at least one new module a year.
See Covalent's product history.
Active User Community
Covalent has now built up an extensive user community with a common interest in Performance Management.
Users are keen to share experiences, exchange best practice, make enhancements suggestions, explore new ideas and so on. We provide a number of mechanisms for this community to connect and network with each other.
There are also many regional user groups that meet regularly and hold a showcase annual conference.
"I trained our first Members on Covalent yesterday and the response was extremely positive. They found the system easy to use and it only took an hour (including questions) to show them how to find out what they want. They all went away keen to find out which officers weren't putting comments against their data! They want to help increase the usage of the system! Thanks to Covalent for sending me the training plan and presentation."
— Rachel Glendinning, Performance Manager, Harrogate Borough Council
