+44 (0) 1823 32 32 39

B&CE

Covalent selected to facilitate the improvements required for an effective Enterprise Risk Management Solution at B&CE

Back to Customers

Products used by B&CE

Download Case Study

Success Story

‘We wanted a system that could grow with us. With the increase in staff and market proposition, we required a better risk management process, and Covalent’s offering of multiple modules supported this.’

Craig Donald, B&CE, Risk Manager

About B&CE

B&CE are a not-for-profit organisation, founded in construction, creating simple financial products. From their roots in construction, their activity and membership has grown into other sectors. And as they have grown, they have kept the needs of working people, and their families, at heart. B&CE are dedicated to improving the financial wellbeing for its members.

The Situation

B&CE previously managed their risks via Excel spreadsheets, with updating being carried out by one individual. This made the process very time consuming with data often becoming out of date. The Excel system used could no longer provide the detailed reports that management were requesting.

The Challenge

With this requirement of more detailed reports, B&CE required a more proactive oversight of their risk management plans. ‘We wanted a system that could grow with us’ said Craig Donald, the Risk Manager. ‘With the increase in staff and market proposition, we required a better risk management process, and Covalent’s offering of multiple modules supported this.’

The Solution

After a selection process which included four providers, Covalent was selected to facilitate the improvements required for an Enterprise Risk Management solution at B&CE because:

  • It provides a holistic system which includes multiple modules which can be added at any time.
  • It has the ability to auto run reports on scheduled dates that saves time.
  • Simple and user friendly.
  • Favourable pricing.
  • Tech support availability was superior to others.
  • The software is very customisable, B&CE are now able to customise language and terminology that is suited to them.

The Benefits

Following initial roll-out of Covalent across the business for Risk Management, the user and board engagement has been very positive’ said Craig. In the short time Covalent has been used at B&CE, they can see many benefits arising from using the software:

  • Better collating of risk data and risk reporting.
  • Better visibility and access to understand risk.
  • A shift in culture, with staff being more accountable and responsible of the risks they own.
  • The escalation alerts, and update reminders has resulted in better ownership of risks.
  • In the long term future they can see a lot of time saved in reporting.

‘Following initial roll-out of Covalent across the business for Risk Management, the user and board engagement has been very positive’ Craig Donald, Risk Manager, B&CE

Fantastic Helpdesk

'Covalent support and helpdesk has been fantastic.'

Implementation of Covalent at B&CE was reported as very good, with the implementation consultant always available and answered any questions that were raised, whilst taking them through the process very smoothly. The training and support service provided was also praised highly, Craig stated ‘we have trained 60-70 staff on Covalent, and have only received positive feedback. They like the ease of access and increased visibility. And the helpdesk has been fantastic, always providing a quick response with no questions being any trouble.’