‘We wanted a system that could grow with us. With the increase in staff and market proposition, we required a better risk management process, and Covalent’s offering of multiple modules supported this.’
Craig Donald, B&CE, Risk Manager
B&CE are a not-for-profit organisation, founded in construction, creating simple financial products. From their roots in construction, their activity and membership has grown into other sectors. And as they have grown, they have kept the needs of working people, and their families, at heart. B&CE are dedicated to improving the financial wellbeing for its members.
B&CE previously managed their risks via Excel spreadsheets, with updating being carried out by one individual. This made the process very time consuming with data often becoming out of date. The Excel system used could no longer provide the detailed reports that management were requesting.
With this requirement of more detailed reports, B&CE required a more proactive oversight of their risk management plans. ‘We wanted a system that could grow with us’ said Craig Donald, the Risk Manager. ‘With the increase in staff and market proposition, we required a better risk management process, and Covalent’s offering of multiple modules supported this.’
After a selection process which included four providers, Covalent was selected to facilitate the improvements required for an Enterprise Risk Management solution at B&CE because:
Following initial roll-out of Covalent across the business for Risk Management, the user and board engagement has been very positive’ said Craig. In the short time Covalent has been used at B&CE, they can see many benefits arising from using the software:
‘Following initial roll-out of Covalent across the business for Risk Management, the user and board engagement has been very positive’ Craig Donald, Risk Manager, B&CE
'Covalent support and helpdesk has been fantastic.'
Implementation of Covalent at B&CE was reported as very good, with the implementation consultant always available and answered any questions that were raised, whilst taking them through the process very smoothly. The training and support service provided was also praised highly, Craig stated ‘we have trained 60-70 staff on Covalent, and have only received positive feedback. They like the ease of access and increased visibility. And the helpdesk has been fantastic, always providing a quick response with no questions being any trouble.’