Covalent's corporate vision: One day every organisation will have a Performance Management system, much like they have a finance system today.
Our mission is to surprise our customers by delivering on our promises. Many organisations have a very sceptical view of software suppliers and distrust most of what they say. All sorts of promises are made which are never delivered. Covalent is different and surprises customers by actually doing what we say we will.
Covalent's modus operandi is governed by four core values:
- Challenge… Look to break the accepted rules. We hire people with ambition and a 'can do' attitude. Risk taking and innovative work is encouraged.
- Empowerment… We give employees freedom to work on their own initiative with direct control over their own work, to encourage entrepreneurialism in self disciplined individuals.
- Openness… Say it like it is. Covalent founder Peter McHugh is adamant he wants a 'straight talking, open to discussion, cards-on-the-table, viewpoint sharing work environment'.
- Systems… Effective systems and clear rules help everyone deliver a consistent product and service. By nailing the basics into place, systems allow employees to provide consistently high quality customer service.
Formed in 2003, Covalent Software has grown into the UK's leading Performance & Risk Management software vendor, with a particular strength in the public sector. Covalent's suite of applications now services Corporate Performance Management, Employee Performance Management & Staff Appraisals, Risk Management, Governance & Compliance.
Public sector organisations in the UK are among the most advanced globally in their usage of performance management methodologies and techniques, driven by a regulatory regime that places great emphasis on tracking achievement of performance targets and reporting results to the public. As a result, the Covalent team has developed considerable expertise in all aspects of performance management and our software product has evolved into the most advanced, functionally-rich solution on the market.
Covalent has customers in USA and Australia with a growing network of partners servicing local markets internationally.
Covalent consistently provides the highest level of customer service with 100% of customers stating they would recommend usage of Covalent to a peer organisation, in the last four annual customer surveys.
In all surveys the quality of the Helpdesk team is very highly rated. In the most recent survey, 97% of respondents rated the team as 'very good' or 'excellent' in all cases, and 100% on the availability of staff when a customer calls the helpdesk. The majority of respondents regard the software as 'very good' or 'excellent'. For example, on user-friendliness 82% of respondents rated Covalent as 'very good' or 'excellent'.